Customer Support Executive

Customer Support Executive

  • Salary: £18500 - £28500 Per Annum
  • Location: Coventry
  • Duration:
  • Date Posted: 16.05.2018

Customer Support/Customer Services/Coventry/£18500/Immediate start

Your new Company:

Friendly, supportive, fun, with modern offices based in Coventry.

The Role:

As a Customer Support Team Member you will be part of a team that provides front-line support and multi-channel communication with customers, responding to all enquiries and supporting end users via telephone, email and social media.

You will have responsibility for day-to-day customer contact and the role demands a commitment to customer satisfaction, a passion for excellence and a desire to ensure that every customer receives the best possible support.

As part of a team of 5, you will be asked to meet and exceed customer satisfaction KPI\’s as well as internal performance targets.. You will also learn to support additional business areas to ensure qualify and consistency of support for the existing business.

The role requires all team members to provide support to customers between 08:00 and 20:00 (Monday to Friday) and between 09:00 and 17:00 on a Saturday. If required to work on a Saturday, an alternative day off will be offered during the week.  Early/late/Saturday shifts will be allocated as fairly as possible, however, some flexibility will be necessary to cover absence/holidays.

The Ideal Candidate:

  • Minimum of GCSE (or equivalent) in English and Maths (Grade C or above)
  • Experience of 1st line customer support
  • Ability to analyse information and provide query resolution
  • Exposure to financial sevices/regulated environment would be hugely beneficial but is not essential
  • Great communication skills – written and verbal
  • Good working knowledge of Microsoft Office application suite – Word/Excel

What is in it for you?

  • Competitive basic salary
  • Free car parking
  • 25 days holiday
  • Pension
  • Private Medical Insurance

For more information call Jobfinders on 0203 879 1079 or...

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